COVID-19 Coronavirus Precautions for our Whale Watching Guests
The safety of our guests and staff is now and has always been our first priority. As we face the challenges presented by Covid-19, we have enhanced our hygiene and safety protocols with the following measures.
Face coverings: All guests ages 3 and older are required to wear face coverings at all times while on board our vessels, except while dining. The use of face coverings should not be seen as a substitute for physical distancing. Guests must provide their own disposable or reusable face covering.
All face coverings should:
- Fully cover an individual’s nose and mouth and allow the guest to remain hands-free
- Fit snugly but comfortably against the side of the face
- Be secured with ties, ear loops or elastics.
- Be made of breathable material, either disposable or reusable
Guests who do not have a face covering will not be permitted to board the vessel.
Easily accessible anti-bacterial hand sanitizer: Hand sanitizing stations have been positioned at primary entrances and key high traffic areas for all to use. Staff members will also be required to wash their hands every 30 minutes.
High touch, high focus sanitization: We are increasing the cleaning frequency before, during and after sailings, as well as extra disinfection of the most frequently touched areas like handrails and doorknobs, tables, galley and equipment using state of the art antimicrobial fogging procedures to achieve high focus sanitization using disinfecting products approved by the EPA to specifically guard against the transmission of COVID-19 and other viruses.
Reduced capacity/Social distancing markers: Our ticket office and gift shop will be open with a reduced capacity of 40%. This will allow room for everyone to abide by 6 ft. social distancing guidelines. The floors of our ticket office building and associated spaces are outfitted with social distancing visual prompts.
One-Way markers: Aisles and walkways will be clearly delineated with one-way markers to facilitate social distancing.
Contactless check in: We are revising boarding and ticketing procedures to allow for social distancing and touchless entry, including clear Plexiglas protective barriers at the ticket counter, galley, gift shop and ticket scanning stations as well as electronic delivery of tickets whenever possible. Boarding times will be extended to enable arriving guests to enjoy continuous boarding while maintaining social distance.
Health screening: All staff are required to undergo a health screening and temperature check prior to the start of their shift or prior to boarding the vessel.
Ample space inside and outside: We are reducing the passenger capacity on our vessel, while making changes to the layout of dining and seating spaces to ensure a minimum 6 ft. distance between guests/parties as required by the Commonwealth. With 650 ft. of rail space on three decks there is ample opportunity for a front row view of the whales without encroaching on fellow guests’ space.
Equipping staff members with the tools they need: In addition to providing appropriate face coverings and gloves, all staff members are also undergoing enhanced training programs on hygiene education, including disinfection and sanitation practices.
Contact tracing: In order to facilitate contact tracing, in case it is needed, we require the person booking the reservation for each party to provide his/her full name and email address prior to the group boarding our vessel.
Online shopping/ Dockside pick-up: Our White Whale Provisions gift shop now offers expanded online shopping with dockside pick-up upon the boat’s return for those who prefer to spend less time indoors.
Signage: Social distancing signage, hand-washing graphics, and other appropriate in information will be posted throughout our offices as well as on the vessel to encourage and remind people to use safe practices.
While guests can expect the same high standards and welcoming service, staff members will be mindful of unnecessary person-to-person contact, including shaking hands, and wear appropriate face coverings when interacting with guests. With guest spaces spread over several levels, the Whale Watcher is flexible in a way that many restaurants, bars or venues are not. In addition to expansive inside decks, the vessel features an open upper deck, providing plentiful outdoor space and fresh air, and there is enough room for everyone to stay safely apart.